Troubleshooting Steps

  1. Give your page a ‘Hard Refresh’ (instructions below).

  2.  If that doesn’t work, go to this link: https://video-test.imperative.com/. It will help you solve any video/audio troubles you're experiencing before you head into your conversation. It should only take a couple of minutes.


If you still have trouble and require assistance, please download the report results at the end of the test and email them to [email protected].


Hard Refresh Instructions:


Google Chrome, Firefox, & Microsoft Edge:

  • Windows users: hold down Ctrl and then press F5 on your keyboard

  • Mac users: hold down Cmd and Shift and then press R on your keyboard

Safari:

  • Go to Safari > Empty Cache, or hit Opt + Cmd + E

  • To refresh, click the refresh button on the address bar or press Cmd + R