Please try (1) a hard refresh (instructions below), and (2) opening your conversation in Firefox. If that doesn't resolve things, please email [email protected].
Hard Refresh Instructions:
Google Chrome, Firefox, & Microsoft Edge
- Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down Cmd and Shift and then press R on your keyboard
Safari
- Go to Safari > Empty Cache, or hit Opt + Cmd + E
- To refresh, click the refresh button on the address bar or press Cmd + R